In short
- The app is for existing Reflection Network internet customers. It shows your connection, bills and support, and lets you pay and raise tickets.
- We store your account details on our own servers, over an encrypted (HTTPS) connection.
- We do not sell your information. The app has no ads and no analytics or tracking tools.
- Location permission is used only so Android lets the app read your Wi-Fi network name. Your location is never collected or sent.
- You can ask us to delete your account and data at any time.
বাংলায় সংক্ষেপে
- এই অ্যাপটি শুধু রিফ্লেকশন নেটওয়ার্কের বর্তমান ইন্টারনেট গ্রাহকদের জন্য।
- আপনার অ্যাকাউন্টের তথ্য আমাদের নিজস্ব সার্ভারে নিরাপদ (HTTPS) সংযোগে সংরক্ষিত থাকে।
- আমরা আপনার তথ্য বিক্রি করি না। অ্যাপে কোনো বিজ্ঞাপন বা ট্র্যাকিং নেই।
- লোকেশন পারমিশন শুধু ওয়াই-ফাই নেটওয়ার্কের নাম পড়ার জন্য (অ্যান্ড্রয়েডের নিয়ম)। আপনার লোকেশন সংগ্রহ বা পাঠানো হয় না।
- আপনার অ্যাকাউন্ট ও তথ্য মুছে ফেলতে চাইলে নিচের “অ্যাকাউন্ট মুছুন” অংশ দেখুন।
Contents
1. Who we are
2. Information we collect
3. Permissions the app asks for
4. How we use your information
5. Services the app connects to
6. Storage on your device and security
7. How long we keep information
8. Your choices and rights
9. Delete your account
10. Children
11. Changes to this policy
12. Contact us
1. Who we are
This policy explains how the Reflection Network mobile app (package com.cnyx.reflection.network, “the app”) handles your information. The app is the customer app of Reflection Network, an internet service provider (“we”, “us”).
The app is for existing Reflection Network customers. It lets you view your connection, check and pay bills, raise support tickets, run network tests, enjoy entertainment and manage your profile.
2. Information we collect
Information you give us
- Login details: your customer ID and password, to sign you in.
- Profile details: name, mobile number, email address and home address. You can edit your mobile number, email and address in the app.
- Profile photo: if you choose one from your gallery, it is uploaded to our servers.
- Support tickets: the category, description and any image you attach.
Information from your account
- Package name, billing dates, invoices, payment status and history, zone, joining date and connection status.
- Monthly data usage, and live network information we hold about your line, such as your IP address, session time and device type.
Information from your phone (stays on your phone)
- Wi-Fi details: the network name, band (2.4 / 5 / 6 GHz), signal strength, channel and standard of the Wi-Fi you are connected to. They are shown on the Home and Network Diagnosis screens and are not sent to us.
- Network speed: your phone’s own download and upload counters, to draw the live traffic graph.
- Connection tests: the time it takes to reach a few public servers, to show ping and latency.
The app does not use your camera, microphone or contacts, and does not track you across other apps or websites.
3. Permissions the app asks for
| Permission | Why |
|---|---|
| Internet / network state | To talk to our servers and check that you are online. |
| Wi-Fi state | To read the details of your Wi-Fi connection. |
| Location (precise and approximate) | Android only lets an app read Wi-Fi details, such as the network name, when location permission is granted. We use it only for this. The app does not read, store or send your location, and it only asks while the app is open. |
| Photos (when you tap “Change” or attach an image) | The system photo picker lets you select one image for your profile or a ticket. The app only receives the image you pick. |
4. How we use your information
- To sign you in and keep your session active.
- To show your package, usage, invoices and payment history.
- To process bill payments and confirm their result.
- To handle support tickets and contact you about them.
- To show connection and Wi-Fi diagnostics.
- To keep the service secure and prevent misuse.
We do not sell your personal information, and the app contains no advertising and no third-party analytics or tracking tools.
5. Services the app connects to
| Service | What happens |
|---|---|
| Reflection Network servers | Your account, billing, tickets and profile are stored and processed on our servers, reached over an encrypted (HTTPS) connection. |
| Payment gateways (bKash and others we offer, such as PayStation or SSLCommerz) | When you pay a bill, you are taken to the gateway’s secure page inside the app. Wallet and card details are entered there and handled by the gateway under its own privacy policy. We receive only the result of the payment. |
| Cloudflare (speed.cloudflare.com) | The speed test downloads and uploads test data. Cloudflare sees your IP address, as any website would. |
| IP lookup services (ip-api.com, ipwho.is) | The Network Diagnosis screen asks these services which internet provider your public IP address belongs to. Your IP address is sent as part of that request. |
| Aladhan (api.aladhan.com) | Prayer times are fetched for the city shown on the Prayer times screen. No personal information is sent. |
| Entertainment pages | The Entertainment screen opens Live TV, FTP and movie pages (for example iqflix.net, ctgmovies.com and dhakamovie.com) in an in-app browser. Some are run by third parties, and some load only on the Reflection Network connection. What you do there is governed by each site’s own privacy policy. |
| Phone and WhatsApp | “Call” and “WhatsApp” hand over to your phone’s dialer or WhatsApp. They start only when you tap them. |
6. Storage on your device and security
- Your sign-in token and settings are stored on your phone. If you choose Remember me, your password is kept in your phone’s secure storage (Android Keystore / iOS Keychain) and is not readable by other apps.
- When you log out, the app removes your session, saved password, cached profile photo and other account data from the device.
- Data sent to our servers is encrypted with HTTPS. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.
7. How long we keep information
We keep your account and billing records for as long as you are a customer, and afterwards for as long as needed for accounting, legal and dispute purposes. Information kept only on your phone is removed when you log out or uninstall the app.
8. Your choices and rights
- Access and correction: you can see your details in the app and edit your mobile number, email and address. Other details (name, zone) can be corrected by contacting us.
- Permissions: you can turn location or photo access off at any time in your phone’s settings. The app still works; only the Wi-Fi name is then unavailable.
- Deletion: see the next section.
9. Delete your account and data
You can ask us to delete your Reflection Network app account and the personal data we hold about it:
- Email [email protected] from the address registered on your account, or call 01713138901.
- Tell us your customer ID and that you want your data deleted. We will confirm your identity first.
- We will delete or anonymise your data within 30 days and confirm by email or phone.
Deleting your app data does not by itself end your internet service. We may keep billing and accounting records that the law requires us to keep, and records needed to settle any dispute.
10. Children
The app is for account holders aged 18 and over. It is not directed at children, and we do not knowingly collect information from children.
11. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, with its effective date at the top. If a change is significant, we will also tell you in the app.
12. Contact us
Questions or requests about your privacy:
- Helpline: 01713138901
- WhatsApp: 01713138901
- Website: reflectionnetwork.net
- Email: [email protected]